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Bus Operator of the Year
Bus Operator of the Year
Bus Operator of the Year
Submission Criteria
Previous Winner
A submission in this category should demonstrate
Improvements to services and facilities.
Patronage growth and/or reliability and punctuality.
Customer and employee satisfaction.
Accessibility standards and initiatives.
Sustainability initiatives and investment
Submission Criteria
Previous Winner
A submission in this category should demonstrate
Improvements to services and facilities.
Patronage growth and/or reliability and punctuality.
Customer and employee satisfaction.
Accessibility standards and initiatives.
Sustainability initiatives and investment
Submission Criteria
Previous Winner
A submission in this category should demonstrate
Improvements to services and facilities.
Patronage growth and/or reliability and punctuality.
Customer and employee satisfaction.
Accessibility standards and initiatives.
Sustainability initiatives and investment
Arriva Cymru
Arriva Cymru has emerged stronger after one of its toughest operational periods. The introduction of Wales’ national 20mph speed limit in 2023 saw punctuality drop to 64%. Rather than accept decline, Arriva collaborated with Transport for Wales, councils, and unions to rework timetables, optimise routes, and add vehicles. By 2025, punctuality recovered to 87%, lost mileage fell to 0.87%, and complaints halved. Patronage grew 9.1% compared to 2023. Arriva secured 80 tenders, safeguarded services, and launched new routes, including the 11A linking Chester and Deeside College. Customer engagement innovations, such as monthly complaint analysis, drove rapid improvements. Transport Focus ranked Arriva Cymru the 2nd best UK operator in March 2025. Its Safer Travel Campaign with North Wales Police has improved safety and inclusivity. Bold choices, operational recovery, and customer-first culture have redefined Arriva Cymru as a model Welsh operator.
Arriva Cymru
Arriva Cymru has emerged stronger after one of its toughest operational periods. The introduction of Wales’ national 20mph speed limit in 2023 saw punctuality drop to 64%. Rather than accept decline, Arriva collaborated with Transport for Wales, councils, and unions to rework timetables, optimise routes, and add vehicles. By 2025, punctuality recovered to 87%, lost mileage fell to 0.87%, and complaints halved. Patronage grew 9.1% compared to 2023. Arriva secured 80 tenders, safeguarded services, and launched new routes, including the 11A linking Chester and Deeside College. Customer engagement innovations, such as monthly complaint analysis, drove rapid improvements. Transport Focus ranked Arriva Cymru the 2nd best UK operator in March 2025. Its Safer Travel Campaign with North Wales Police has improved safety and inclusivity. Bold choices, operational recovery, and customer-first culture have redefined Arriva Cymru as a model Welsh operator.
Arriva Cymru
Arriva Cymru has emerged stronger after one of its toughest operational periods. The introduction of Wales’ national 20mph speed limit in 2023 saw punctuality drop to 64%. Rather than accept decline, Arriva collaborated with Transport for Wales, councils, and unions to rework timetables, optimise routes, and add vehicles. By 2025, punctuality recovered to 87%, lost mileage fell to 0.87%, and complaints halved. Patronage grew 9.1% compared to 2023. Arriva secured 80 tenders, safeguarded services, and launched new routes, including the 11A linking Chester and Deeside College. Customer engagement innovations, such as monthly complaint analysis, drove rapid improvements. Transport Focus ranked Arriva Cymru the 2nd best UK operator in March 2025. Its Safer Travel Campaign with North Wales Police has improved safety and inclusivity. Bold choices, operational recovery, and customer-first culture have redefined Arriva Cymru as a model Welsh operator.
First Bus North & West Yorkshire
First Bus North & West Yorkshire has delivered record-breaking growth while advancing net zero. York’s Park & Ride hit 5m passenger journeys—the highest ever—fuelled by campaigns targeting commuters and leisure travellers. Patronage rose 19% across the region in 2024/25, and 22% in York alone. Decarbonisation progressed with 86 EVs at York depot, making it the UK’s first net zero-certified bus depot, saving 3,752 tonnes CO₂ annually. Regional emissions have halved since 2019. Reliability improved 8% with AI-driven timetables, and punctuality in Leeds rose to 89.5%. Customer satisfaction reached 89%, supported by simpler ticketing and improved contactless payments. Recruitment campaigns helped fill 400+ driver posts, with diversity initiatives boosting female hires. By combining decarbonisation, patronage growth, and customer focus, First Bus North & West Yorkshire has become a national leader in both ridership recovery and sustainability.
First Bus North & West Yorkshire
First Bus North & West Yorkshire has delivered record-breaking growth while advancing net zero. York’s Park & Ride hit 5m passenger journeys—the highest ever—fuelled by campaigns targeting commuters and leisure travellers. Patronage rose 19% across the region in 2024/25, and 22% in York alone. Decarbonisation progressed with 86 EVs at York depot, making it the UK’s first net zero-certified bus depot, saving 3,752 tonnes CO₂ annually. Regional emissions have halved since 2019. Reliability improved 8% with AI-driven timetables, and punctuality in Leeds rose to 89.5%. Customer satisfaction reached 89%, supported by simpler ticketing and improved contactless payments. Recruitment campaigns helped fill 400+ driver posts, with diversity initiatives boosting female hires. By combining decarbonisation, patronage growth, and customer focus, First Bus North & West Yorkshire has become a national leader in both ridership recovery and sustainability.
First Bus North & West Yorkshire
First Bus North & West Yorkshire has delivered record-breaking growth while advancing net zero. York’s Park & Ride hit 5m passenger journeys—the highest ever—fuelled by campaigns targeting commuters and leisure travellers. Patronage rose 19% across the region in 2024/25, and 22% in York alone. Decarbonisation progressed with 86 EVs at York depot, making it the UK’s first net zero-certified bus depot, saving 3,752 tonnes CO₂ annually. Regional emissions have halved since 2019. Reliability improved 8% with AI-driven timetables, and punctuality in Leeds rose to 89.5%. Customer satisfaction reached 89%, supported by simpler ticketing and improved contactless payments. Recruitment campaigns helped fill 400+ driver posts, with diversity initiatives boosting female hires. By combining decarbonisation, patronage growth, and customer focus, First Bus North & West Yorkshire has become a national leader in both ridership recovery and sustainability.
First Bus Scotland
First Bus Scotland continues to lead on innovation and sustainability. It expanded its electric fleet to 220 vehicles, with plans for 320 by 2026, supported by new charging hubs. Glasgow’s Caledonia depot is Europe’s largest EV bus depot, reducing emissions by 12,000 tonnes annually. Reliability improved through AI-driven timetabling, raising punctuality by 8.3% across 32 services. Passenger numbers rose 10% year-on-year, with customer satisfaction at 88%. Accessibility has been prioritised through the UK’s first dementia-friendly bus initiative and inclusive staff training. Recruitment saw 300 new drivers join in 2024, supported by outreach to underrepresented groups. Partnerships with schools, charities, and councils have embedded First Bus Scotland in local communities. By combining operational innovation, sustainability, and inclusivity, it demonstrates how a major operator can adapt to change while meeting the needs of passengers and the planet.
First Bus Scotland
First Bus Scotland continues to lead on innovation and sustainability. It expanded its electric fleet to 220 vehicles, with plans for 320 by 2026, supported by new charging hubs. Glasgow’s Caledonia depot is Europe’s largest EV bus depot, reducing emissions by 12,000 tonnes annually. Reliability improved through AI-driven timetabling, raising punctuality by 8.3% across 32 services. Passenger numbers rose 10% year-on-year, with customer satisfaction at 88%. Accessibility has been prioritised through the UK’s first dementia-friendly bus initiative and inclusive staff training. Recruitment saw 300 new drivers join in 2024, supported by outreach to underrepresented groups. Partnerships with schools, charities, and councils have embedded First Bus Scotland in local communities. By combining operational innovation, sustainability, and inclusivity, it demonstrates how a major operator can adapt to change while meeting the needs of passengers and the planet.
First Bus Scotland
First Bus Scotland continues to lead on innovation and sustainability. It expanded its electric fleet to 220 vehicles, with plans for 320 by 2026, supported by new charging hubs. Glasgow’s Caledonia depot is Europe’s largest EV bus depot, reducing emissions by 12,000 tonnes annually. Reliability improved through AI-driven timetabling, raising punctuality by 8.3% across 32 services. Passenger numbers rose 10% year-on-year, with customer satisfaction at 88%. Accessibility has been prioritised through the UK’s first dementia-friendly bus initiative and inclusive staff training. Recruitment saw 300 new drivers join in 2024, supported by outreach to underrepresented groups. Partnerships with schools, charities, and councils have embedded First Bus Scotland in local communities. By combining operational innovation, sustainability, and inclusivity, it demonstrates how a major operator can adapt to change while meeting the needs of passengers and the planet.
WINNER
Go North West Limited
Go North West is the founding franchise operator of Transport for Greater Manchester’s Bee Network. Launching services in Bolton and Wigan in September 2023 involved the largest-ever UK bus mobilisation: 800 staff transfers, 50 routes, 50 electric buses, and two depots—all in a single weekend. Punctuality improved by 10% in seven months, surpassing pre-franchising levels. Go North West invested £350k in a state-of-the-art control centre, refurbished depots, and expanded its Elite Driver Academy, which set record applications. Its Engineering Academy raised technical standards across the network. Passenger trust is rising as services improve, and customer satisfaction reflects greater reliability. As Bee Network expansion continues, Go North West has proven itself a committed, agile partner, exceeding contractual requirements and embedding TfGM’s vision for sustainable, integrated transport.
WINNER
Go North West Limited
Go North West is the founding franchise operator of Transport for Greater Manchester’s Bee Network. Launching services in Bolton and Wigan in September 2023 involved the largest-ever UK bus mobilisation: 800 staff transfers, 50 routes, 50 electric buses, and two depots—all in a single weekend. Punctuality improved by 10% in seven months, surpassing pre-franchising levels. Go North West invested £350k in a state-of-the-art control centre, refurbished depots, and expanded its Elite Driver Academy, which set record applications. Its Engineering Academy raised technical standards across the network. Passenger trust is rising as services improve, and customer satisfaction reflects greater reliability. As Bee Network expansion continues, Go North West has proven itself a committed, agile partner, exceeding contractual requirements and embedding TfGM’s vision for sustainable, integrated transport.
WINNER
Go North West Limited
Go North West is the founding franchise operator of Transport for Greater Manchester’s Bee Network. Launching services in Bolton and Wigan in September 2023 involved the largest-ever UK bus mobilisation: 800 staff transfers, 50 routes, 50 electric buses, and two depots—all in a single weekend. Punctuality improved by 10% in seven months, surpassing pre-franchising levels. Go North West invested £350k in a state-of-the-art control centre, refurbished depots, and expanded its Elite Driver Academy, which set record applications. Its Engineering Academy raised technical standards across the network. Passenger trust is rising as services improve, and customer satisfaction reflects greater reliability. As Bee Network expansion continues, Go North West has proven itself a committed, agile partner, exceeding contractual requirements and embedding TfGM’s vision for sustainable, integrated transport.
Go South Coast
Go South Coast operates six brands including Bluestar, Morebus, Salisbury Reds, Southern Vectis, Swindon’s Bus Company, and Damory. It runs 140 routes with 2,000 staff. Patronage rose steadily in 2024, aided by new routes, extended timetables, and attractive fare offers. The operator has invested heavily in people, with over 4,100 training sessions delivered and the “Women Like Us” campaign tackling gender imbalance in the workforce. Safety improvements include new shelters and CCTV at hubs. Fleet investment continues, with 61 EVs and 28 Euro 6 buses joining by 2025. Customer communication improved through push notifications on the app, replacing social media for reliability. Passenger satisfaction remains high, with Portsmouth services at 91%. Go South Coast demonstrates strong partnership working with councils and BSIP delivery, ensuring sustainable growth while prioritising staff, customers, and decarbonisation.
Go South Coast
Go South Coast operates six brands including Bluestar, Morebus, Salisbury Reds, Southern Vectis, Swindon’s Bus Company, and Damory. It runs 140 routes with 2,000 staff. Patronage rose steadily in 2024, aided by new routes, extended timetables, and attractive fare offers. The operator has invested heavily in people, with over 4,100 training sessions delivered and the “Women Like Us” campaign tackling gender imbalance in the workforce. Safety improvements include new shelters and CCTV at hubs. Fleet investment continues, with 61 EVs and 28 Euro 6 buses joining by 2025. Customer communication improved through push notifications on the app, replacing social media for reliability. Passenger satisfaction remains high, with Portsmouth services at 91%. Go South Coast demonstrates strong partnership working with councils and BSIP delivery, ensuring sustainable growth while prioritising staff, customers, and decarbonisation.
Go South Coast
Go South Coast operates six brands including Bluestar, Morebus, Salisbury Reds, Southern Vectis, Swindon’s Bus Company, and Damory. It runs 140 routes with 2,000 staff. Patronage rose steadily in 2024, aided by new routes, extended timetables, and attractive fare offers. The operator has invested heavily in people, with over 4,100 training sessions delivered and the “Women Like Us” campaign tackling gender imbalance in the workforce. Safety improvements include new shelters and CCTV at hubs. Fleet investment continues, with 61 EVs and 28 Euro 6 buses joining by 2025. Customer communication improved through push notifications on the app, replacing social media for reliability. Passenger satisfaction remains high, with Portsmouth services at 91%. Go South Coast demonstrates strong partnership working with councils and BSIP delivery, ensuring sustainable growth while prioritising staff, customers, and decarbonisation.
Lothian Buses
Lothian Buses has reinforced its reputation as Scotland’s leading municipal operator. In 2024, it introduced fully electric double-deckers and began electrifying its Central garage. Diversity and inclusion remain priorities, with menopause and anti-harassment policies rolled out alongside partnerships like Strut Safe for late-night passenger safety. Its training school delivered a 94.6% driver pass rate—well above industry averages—and its driver Thomas Gilhooley won UK Bus Driver of the Year. Financially, revenue rose 6% year-on-year, supported by strong ridership growth. Community engagement continues, with 5,500 visitors attending its Open Day at Marine Depot. Lothian’s balance of operational performance, inclusivity, and community connection saw it recognised as the 2024 National Transport Awards Bus Operator of the Year. The operator continues to set the standard for municipal bus services, with high satisfaction, strong growth, and sustainable innovation
Lothian Buses
Lothian Buses has reinforced its reputation as Scotland’s leading municipal operator. In 2024, it introduced fully electric double-deckers and began electrifying its Central garage. Diversity and inclusion remain priorities, with menopause and anti-harassment policies rolled out alongside partnerships like Strut Safe for late-night passenger safety. Its training school delivered a 94.6% driver pass rate—well above industry averages—and its driver Thomas Gilhooley won UK Bus Driver of the Year. Financially, revenue rose 6% year-on-year, supported by strong ridership growth. Community engagement continues, with 5,500 visitors attending its Open Day at Marine Depot. Lothian’s balance of operational performance, inclusivity, and community connection saw it recognised as the 2024 National Transport Awards Bus Operator of the Year. The operator continues to set the standard for municipal bus services, with high satisfaction, strong growth, and sustainable innovation
Lothian Buses
Lothian Buses has reinforced its reputation as Scotland’s leading municipal operator. In 2024, it introduced fully electric double-deckers and began electrifying its Central garage. Diversity and inclusion remain priorities, with menopause and anti-harassment policies rolled out alongside partnerships like Strut Safe for late-night passenger safety. Its training school delivered a 94.6% driver pass rate—well above industry averages—and its driver Thomas Gilhooley won UK Bus Driver of the Year. Financially, revenue rose 6% year-on-year, supported by strong ridership growth. Community engagement continues, with 5,500 visitors attending its Open Day at Marine Depot. Lothian’s balance of operational performance, inclusivity, and community connection saw it recognised as the 2024 National Transport Awards Bus Operator of the Year. The operator continues to set the standard for municipal bus services, with high satisfaction, strong growth, and sustainable innovation
McGill's Bus Group
McGill’s, Scotland’s largest privately-owned operator, runs 600 vehicles and carries over 1m passengers weekly. In 2024, it accelerated electrification, adding 12 EVs at Xplore Dundee and preparing 30 EVs for Midland Bluebird in 2025. Its zero-emission fleet has now travelled 12m miles. McGill’s also invested in its people: launching a Continuous Development Programme, doubling training, and earning a Bronze Armed Forces Covenant award. Passenger numbers rose 13% across Dundee and Bluebird, supported by network expansion into Aberdeen and the launch of Aberdeen Adventurer sightseeing tours. Community events like the Big Bus Show in Dundee attracted 2,200 visitors and raised £1,000 for charity. McGill’s blends family ownership with innovation, delivering sustainability, growth, and strong community impact. Its mix of tradition and forward-thinking investment positions it as a standout operator in Scotland.
McGill's Bus Group
McGill’s, Scotland’s largest privately-owned operator, runs 600 vehicles and carries over 1m passengers weekly. In 2024, it accelerated electrification, adding 12 EVs at Xplore Dundee and preparing 30 EVs for Midland Bluebird in 2025. Its zero-emission fleet has now travelled 12m miles. McGill’s also invested in its people: launching a Continuous Development Programme, doubling training, and earning a Bronze Armed Forces Covenant award. Passenger numbers rose 13% across Dundee and Bluebird, supported by network expansion into Aberdeen and the launch of Aberdeen Adventurer sightseeing tours. Community events like the Big Bus Show in Dundee attracted 2,200 visitors and raised £1,000 for charity. McGill’s blends family ownership with innovation, delivering sustainability, growth, and strong community impact. Its mix of tradition and forward-thinking investment positions it as a standout operator in Scotland.
McGill's Bus Group
McGill’s, Scotland’s largest privately-owned operator, runs 600 vehicles and carries over 1m passengers weekly. In 2024, it accelerated electrification, adding 12 EVs at Xplore Dundee and preparing 30 EVs for Midland Bluebird in 2025. Its zero-emission fleet has now travelled 12m miles. McGill’s also invested in its people: launching a Continuous Development Programme, doubling training, and earning a Bronze Armed Forces Covenant award. Passenger numbers rose 13% across Dundee and Bluebird, supported by network expansion into Aberdeen and the launch of Aberdeen Adventurer sightseeing tours. Community events like the Big Bus Show in Dundee attracted 2,200 visitors and raised £1,000 for charity. McGill’s blends family ownership with innovation, delivering sustainability, growth, and strong community impact. Its mix of tradition and forward-thinking investment positions it as a standout operator in Scotland.
Metrobus and Brighton & Hove Buses
Metrobus and Brighton & Hove Buses have grown patronage 9.8% in late 2024, defying national decline. Over 62m journeys were made in a year—more per head than anywhere outside London. The 1X route carried 1.1m passengers in nine months, with network patronage up 21.7% on that corridor alone. Recruitment campaigns reached millions, filling 285 driver roles and boosting gender diversity. Marketing effectiveness was exceptional, with £6 revenue return for every £1 spent. Brighton & Hove ranked top in the National Highways Transport Survey and leads the UK in per capita bus use (147 journeys vs 37 average). Customer satisfaction hit 90%, above national averages. By combining bold branding, innovative marketing, and strong community partnerships, Metrobus and Brighton & Hove Buses are bucking industry trends, proving buses can thrive as a customer-focused, sustainable, and aspirational mode of travel.
Metrobus and Brighton & Hove Buses
Metrobus and Brighton & Hove Buses have grown patronage 9.8% in late 2024, defying national decline. Over 62m journeys were made in a year—more per head than anywhere outside London. The 1X route carried 1.1m passengers in nine months, with network patronage up 21.7% on that corridor alone. Recruitment campaigns reached millions, filling 285 driver roles and boosting gender diversity. Marketing effectiveness was exceptional, with £6 revenue return for every £1 spent. Brighton & Hove ranked top in the National Highways Transport Survey and leads the UK in per capita bus use (147 journeys vs 37 average). Customer satisfaction hit 90%, above national averages. By combining bold branding, innovative marketing, and strong community partnerships, Metrobus and Brighton & Hove Buses are bucking industry trends, proving buses can thrive as a customer-focused, sustainable, and aspirational mode of travel.
Metrobus and Brighton & Hove Buses
Metrobus and Brighton & Hove Buses have grown patronage 9.8% in late 2024, defying national decline. Over 62m journeys were made in a year—more per head than anywhere outside London. The 1X route carried 1.1m passengers in nine months, with network patronage up 21.7% on that corridor alone. Recruitment campaigns reached millions, filling 285 driver roles and boosting gender diversity. Marketing effectiveness was exceptional, with £6 revenue return for every £1 spent. Brighton & Hove ranked top in the National Highways Transport Survey and leads the UK in per capita bus use (147 journeys vs 37 average). Customer satisfaction hit 90%, above national averages. By combining bold branding, innovative marketing, and strong community partnerships, Metrobus and Brighton & Hove Buses are bucking industry trends, proving buses can thrive as a customer-focused, sustainable, and aspirational mode of travel.
Stagecoach East
Stagecoach East, serving Cambridgeshire and Bedfordshire, has rebuilt trust after a difficult 2022. Patronage grew 7% in 2024, with customer satisfaction at 87%. The operator expanded services, invested in depots, and trialled AI tools to improve reliability. Community engagement includes supporting food banks and schools. Recruitment campaigns filled driver shortages, supported by mentoring programmes. Environmental progress includes EV readiness and biofuel trials. Stagecoach East demonstrates resilience and improvement, positioning itself as a strong regional operator delivering reliable, sustainable bus travel.
Stagecoach East
Stagecoach East, serving Cambridgeshire and Bedfordshire, has rebuilt trust after a difficult 2022. Patronage grew 7% in 2024, with customer satisfaction at 87%. The operator expanded services, invested in depots, and trialled AI tools to improve reliability. Community engagement includes supporting food banks and schools. Recruitment campaigns filled driver shortages, supported by mentoring programmes. Environmental progress includes EV readiness and biofuel trials. Stagecoach East demonstrates resilience and improvement, positioning itself as a strong regional operator delivering reliable, sustainable bus travel.
Stagecoach East
Stagecoach East, serving Cambridgeshire and Bedfordshire, has rebuilt trust after a difficult 2022. Patronage grew 7% in 2024, with customer satisfaction at 87%. The operator expanded services, invested in depots, and trialled AI tools to improve reliability. Community engagement includes supporting food banks and schools. Recruitment campaigns filled driver shortages, supported by mentoring programmes. Environmental progress includes EV readiness and biofuel trials. Stagecoach East demonstrates resilience and improvement, positioning itself as a strong regional operator delivering reliable, sustainable bus travel.
Stagecoach East Midlands
Stagecoach East Midlands continues to provide dependable services across Nottinghamshire, Lincolnshire, and beyond. Patronage grew in 2024/25, aided by strong BSIP partnerships. Investments in fleet modernisation and accessibility improved reliability and inclusivity. Community engagement remains strong, with initiatives supporting employment and local charities. Stagecoach East Midlands highlights how regional operators can sustain growth while meeting passenger needs through innovation, collaboration, and community focus
Stagecoach East Midlands
Stagecoach East Midlands continues to provide dependable services across Nottinghamshire, Lincolnshire, and beyond. Patronage grew in 2024/25, aided by strong BSIP partnerships. Investments in fleet modernisation and accessibility improved reliability and inclusivity. Community engagement remains strong, with initiatives supporting employment and local charities. Stagecoach East Midlands highlights how regional operators can sustain growth while meeting passenger needs through innovation, collaboration, and community focus
Stagecoach East Midlands
Stagecoach East Midlands continues to provide dependable services across Nottinghamshire, Lincolnshire, and beyond. Patronage grew in 2024/25, aided by strong BSIP partnerships. Investments in fleet modernisation and accessibility improved reliability and inclusivity. Community engagement remains strong, with initiatives supporting employment and local charities. Stagecoach East Midlands highlights how regional operators can sustain growth while meeting passenger needs through innovation, collaboration, and community focus
Stagecoach South
Stagecoach South, operating across Hampshire, Surrey, and Sussex, delivered strong growth in 2024/25. Passenger numbers rose 25% on Service 500 and 40% on Service 18 following targeted changes. A £1 single fare in Andover boosted ridership, while evening and overnight services expanded across Portsmouth and Chichester. Reliability improved through restructured networks and congestion-busting initiatives. Customer satisfaction in Portsmouth reached 91%, with Stagecoach South ranked 4th nationally by Transport Focus. New depot investments and expanded Flexi tickets have supported growth. By delivering affordable, accessible services and high satisfaction, Stagecoach South demonstrates resilience and innovation, adapting services to meet evolving passenger demand
Stagecoach South
Stagecoach South, operating across Hampshire, Surrey, and Sussex, delivered strong growth in 2024/25. Passenger numbers rose 25% on Service 500 and 40% on Service 18 following targeted changes. A £1 single fare in Andover boosted ridership, while evening and overnight services expanded across Portsmouth and Chichester. Reliability improved through restructured networks and congestion-busting initiatives. Customer satisfaction in Portsmouth reached 91%, with Stagecoach South ranked 4th nationally by Transport Focus. New depot investments and expanded Flexi tickets have supported growth. By delivering affordable, accessible services and high satisfaction, Stagecoach South demonstrates resilience and innovation, adapting services to meet evolving passenger demand
Stagecoach South
Stagecoach South, operating across Hampshire, Surrey, and Sussex, delivered strong growth in 2024/25. Passenger numbers rose 25% on Service 500 and 40% on Service 18 following targeted changes. A £1 single fare in Andover boosted ridership, while evening and overnight services expanded across Portsmouth and Chichester. Reliability improved through restructured networks and congestion-busting initiatives. Customer satisfaction in Portsmouth reached 91%, with Stagecoach South ranked 4th nationally by Transport Focus. New depot investments and expanded Flexi tickets have supported growth. By delivering affordable, accessible services and high satisfaction, Stagecoach South demonstrates resilience and innovation, adapting services to meet evolving passenger demand
Warrington’s Own Buses (WOB)
Warrington’s Own Buses is the UK’s first fully electric municipal bus operator. Its 105-vehicle zero-emission fleet saves 6,670 tonnes CO₂ and 854kg particulates annually. Operational performance is exemplary: 90% punctuality, 0.5% lost mileage, 100% PSV pass rate, and just 480 complaints per million miles. Patronage has recovered to 90% of pre-COVID levels, with paying customers at 106% of 2019. Youth ridership rose thanks to £1 under-22 fares and £2 adult caps. Community impact includes free travel for care leavers, matchday partnerships boosting ridership 50%, and Guide Dogs UK training days. Employee culture is strong, with high retention, safety certification, and mentoring schemes. WOB balances sustainability, community value, and commercial performance, proving how municipal operators can lead the way in the modern bus sector.
Warrington’s Own Buses (WOB)
Warrington’s Own Buses is the UK’s first fully electric municipal bus operator. Its 105-vehicle zero-emission fleet saves 6,670 tonnes CO₂ and 854kg particulates annually. Operational performance is exemplary: 90% punctuality, 0.5% lost mileage, 100% PSV pass rate, and just 480 complaints per million miles. Patronage has recovered to 90% of pre-COVID levels, with paying customers at 106% of 2019. Youth ridership rose thanks to £1 under-22 fares and £2 adult caps. Community impact includes free travel for care leavers, matchday partnerships boosting ridership 50%, and Guide Dogs UK training days. Employee culture is strong, with high retention, safety certification, and mentoring schemes. WOB balances sustainability, community value, and commercial performance, proving how municipal operators can lead the way in the modern bus sector.
Warrington’s Own Buses (WOB)
Warrington’s Own Buses is the UK’s first fully electric municipal bus operator. Its 105-vehicle zero-emission fleet saves 6,670 tonnes CO₂ and 854kg particulates annually. Operational performance is exemplary: 90% punctuality, 0.5% lost mileage, 100% PSV pass rate, and just 480 complaints per million miles. Patronage has recovered to 90% of pre-COVID levels, with paying customers at 106% of 2019. Youth ridership rose thanks to £1 under-22 fares and £2 adult caps. Community impact includes free travel for care leavers, matchday partnerships boosting ridership 50%, and Guide Dogs UK training days. Employee culture is strong, with high retention, safety certification, and mentoring schemes. WOB balances sustainability, community value, and commercial performance, proving how municipal operators can lead the way in the modern bus sector.
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